Shipping policy

Typically orders are packed and dispatched for shipment within 2-6 business days from when the order is placed. (Does not Apply to pre-orders and Inhouse made Custom Items)

Shipping costs are automatically calculated at checkout, some options may not include tracking.  

Account Information Verification Policy
At Cup Of Joe Supply, protecting our customers' personal information is a top priority. To ensure the security of your account, we have implemented the following verification policy for all account-related inquiries, including requests for shipping information, order details, and any other account-related data.

Verification Requirement
For security purposes, we will only provide account information if the request is made from the email address associated with the account. This means:

Any request for order details, shipping information, or account updates must be sent from the email address registered on the account.
If a request is received from an unverified or different email, we will not be able to provide any account-related information.
If you no longer have access to your registered email, you will need to update your account email through your account settings or contact our support team for assistance in verifying your identity.
Additional Verification
In certain cases, we may require additional verification to confirm account ownership before disclosing any information. This may include:

Providing recent order details.
Answering security questions related to your account.
Other verification steps as deemed necessary by our security team.

Here at Cup Of Joe Supply, we prioritize the security of our customers and aim to prevent fraudulent transactions. To ensure a safe and seamless shopping experience, we may require that the billing address provided at checkout matches the address associated with the payment method used.

Orders where the billing and shipping addresses do not match may be subject to additional verification. If we are unable to verify the legitimacy of the transaction, we reserve the right to cancel the order at our discretion. In such cases, the customer will be notified, and a full refund will be issued to the original payment method.

To avoid any delays or order cancellations, we recommend using a payment method where the billing address aligns with the shipping destination. If you have any questions or need assistance, please contact us at cupofjoesupply@gmail.com.